GENERAL TERMS AND CONDITIONS

I. Introductory Provisions and Definitions

1. These General Terms and Conditions (hereinafter also referred to as the "GTC") govern the legal relationships between the company:

Business Name: Akadémia Urgentnej Medicíny - Academy of Emergency Medicine

Registered Office: 900 53 Pernek 141, Slovak Republic

Registered in the register of Non-Governmental Non-Profit Organizations maintained by the Ministry of Interior, Registration Number: VVS/1-900/90-44267

Company ID/CIN: 42364639

Tax ID/TIN: 2024131285

Bank Account: SK47 0900 0000 0051 5117 6882

The Seller is not a VAT payer (Value Added Tax)

(hereinafter also referred to as the "Seller") and any person who is a Buyer of services offered by the Seller in the Seller's Online Store and who acts in the position of a consumer within the meaning of the following provisions of these General Terms and Conditions and the relevant laws defining a consumer, in accordance with the applicable legislation of the Slovak Republic, in particular: Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Business Premises, as amended; Act No. 250/2007 Coll. on Consumer Protection, as amended; Act No. 22/2004 Coll. on Electronic Commerce, as amended; Act No. 40/1964 Coll., the Civil Code, as amended; and Act No. 250/2007 Coll. on Consumer Protection, as amended.

1.1. The email and telephone contact details of the Seller are:

Email: store@academyofemergencymedicine.sk

Tel.: +421903740712

1.1.1. The address for sending correspondence, complaints, withdrawals from contracts, and similar communications is:

Akadémia Urgentnej Medicíny - Academy of Emergency Medicine, 900 53, Pernek 141, Slovak Republic

1.2. These General Terms and Conditions regulate the legal relationships between Buyers who are consumers and the Seller.

2. A Buyer is any person (natural person or legal entity) who has submitted an order via the electronic order form using the Seller's website or by other means of distance communication.

2.1. A Consumer is a Buyer who is a natural person and who, when concluding a purchase contract through the Seller's Online Store, does not act within the scope of their business activity.

2.2. Contractual relationships (as well as other legal relationships arising therefrom) with Buyers acting in the capacity of legal entities, or with natural persons – entrepreneurs acting within the scope of their business activity (Buyers not acting in the capacity of consumers), shall be governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

2.3. For the purposes of these General Terms and Conditions, a distance contract shall mean a contract between the Seller and a Consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Seller and the Consumer, in particular through the use of the Seller's website or other means of distance communication.

3. The term "Products" shall also include services provided by the Seller through the electronic commerce platform.

4. The Seller is simultaneously the operator of the electronic system through which it operates the online store under the domain names https://www.academyofemergencymedicine.sk/obchod/ and https://www.academyofemergencymedicine.sk/ (hereinafter also referred to as the "Online Store").

5. The authority competent to supervise compliance with legislation in the field of consumer protection is:

Inspectorate of the Slovak Trade Inspection

with its registered office in Bratislava for the Bratislava Region

Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava

Supervision Department

Tel. No.: 02/58 27 21 72, 02/58 27 21 04

Fax No.: 02/58 27 21 70

Email: ba@soi.sk

6. Complaints or suggestions may also be addressed directly by the Buyer to the Seller at the address specified in Article I, point 1.1.1. of these GTC. For the purpose of expediting their handling, the Seller recommends that Buyers address complaints and suggestions to the Seller via email at: store@academyofemergencymedicine.sk.

Any complaint or suggestion shall be assessed and handled by the Seller within 10 business days of its receipt. The Seller shall inform the Buyer of the outcome in the same manner in which the Buyer delivered the complaint or suggestion to the Seller.

7. Pursuant to § 3(1)(n) of Act No. 102/2014 Coll., the Seller hereby informs the Consumer that there are no specific codes of conduct to which the Seller has committed to adhere. For the purposes of this provision, a code of conduct shall mean an agreement or a set of rules defining the conduct of the Seller, who has undertaken to comply with such code of conduct in relation to one or more specific commercial practices or sectors, where such rules are not laid down by law, another legal regulation, or a measure of a public authority, and including information on the manner in which the Consumer may become acquainted with or obtain the text thereof.

II. Product Order – Conclusion of the Purchase Contract

1. The Buyer's proposal to conclude a purchase contract shall be the submission of an order for products by the Buyer via the electronic order form using the Seller's website or by other means of distance communication.

2. A purchase contract between the Buyer and the Seller is concluded at the moment when the confirmation of acceptance of the order created by the Buyer pursuant to Article II, point 1 of these GTC is delivered to the Buyer by the Seller.

III. Purchase Price and Payment Terms

1. The price of services ordered through the Online Store (hereinafter referred to as the "Purchase Price") is stated separately for each product and shall be valid at the moment the order is created by the Buyer.

2. The basic currency shall be the euro.

3. The Purchase Price of services listed in the Seller's Online Store represents the total price of the services, including all taxes, and is clearly indicated in the Seller's Online Store. The Purchase Price does not include delivery costs or any other costs associated with the delivery of products.

IV. Methods of Payment

1. Payment for services in the Seller's Online Store may be made by the following methods:

1.1. Payment by bank transfer to the Seller's account or payment by card via a payment gateway – fee: EUR 0.

V. Shipping – Methods of Delivery of Products and Delivery Costs

1. The Seller informs the Buyer that, due to the nature of the service, the cost of delivery cannot be determined in advance. The Seller shall provide the service to the Buyer based on the Buyer's request.

The maximum period for delivery of the service shall be 365 days from the date of conclusion of the Purchase Contract.

VI. Withdrawal of the Buyer from the Purchase Contract without Stating a Reason

1. If the Seller has duly and timely provided the Consumer with information on the right of withdrawal pursuant to § 3(1)(h) of Act No. 102/2014 Coll., the Consumer shall be entitled, without stating a reason, to withdraw from a distance contract or a contract concluded outside the Seller's business premises within 14 days from:

a) the conclusion of a contract for the provision of services.

1.1. If the Seller has provided the Consumer with the information pursuant to § 3(1)(h) of Act No. 102/2014 Coll., as amended, only subsequently, but no later than within 12 months from the commencement of the withdrawal period pursuant to Article VIII, point 1 of these GTC, the withdrawal period shall expire 14 days from the date on which the Seller subsequently fulfilled the information obligation.

1.2. If the Seller has not provided the Consumer with the information pursuant to § 3(1)(h) of Act No. 102/2014 Coll., as amended, even within the additional period pursuant to Article VIII, point 1.1 of these GTC, the withdrawal period shall expire after 12 months and 14 days from the commencement of the withdrawal period pursuant to Article VIII, point 1 of these GTC.

1.3. The Consumer may withdraw from a contract for the supply of goods even before the commencement of the withdrawal period.

2. The Consumer shall, no later than 14 days from the date of withdrawal from the contract, send the goods back or hand them over to the Seller or to a person authorized by the Seller to receive the goods. This shall not apply if the Seller proposes to collect the goods in person or through a person authorized by the Seller. The time limit shall be deemed complied with if the goods were handed over for transport no later than on the last day of the period (§ 10(1) of Act No. 102/2014 Coll.). 

3. If the Consumer intends to exercise this right, the withdrawal from the purchase contract must be notified to the Seller no later than on the last day of the specified period. The withdrawal period shall be deemed complied with if the notice of withdrawal was sent to the Seller no later than on the last day of the period to the Seller's address:

Akadémia Urgentnej Medicíny - Academy of Emergency Medicine, 900 53, Pernek 141, Slovak Republic. The Consumer may also exercise this right at any of the Seller's business premises.

4. Withdrawal from the purchase contract may be exercised in written form or in the form of a record on another durable medium. Withdrawal may also be exercised by means of a withdrawal form made available on the Seller's website. The Consumer is also entitled to withdraw from the contract orally, in particular by an unequivocal statement expressing the Consumer's intention to withdraw from the contract. The Seller recommends that the Consumer include in the withdrawal notice the order number, date of purchase, type of goods concerned, first and last name, address, and, where applicable, the account number to which all payments made under the withdrawn contract are to be refunded, if the Consumer requests the payment to be returned to that account. Otherwise, the Seller shall refund the payment using the same method as was used by the Consumer.

5. Upon withdrawal from the contract, the contracting parties shall be obliged to return to each other the performance provided. The Consumer shall be liable only for any diminished value of the goods resulting from handling beyond what is necessary to ascertain the nature, characteristics, and functionality of the goods. The Consumer shall not be liable for any diminished value of the goods if the Seller failed to fulfill its information obligation regarding the Consumer's right of withdrawal pursuant to § 3(1)(h) of Act No. 102/2014 Coll.

6. The Consumer may use the withdrawal form made available on the Seller's website to withdraw from the contract without stating a reason.

7. If the Consumer withdraws from the contract pursuant to Act No. 102/2014 Coll., the Consumer shall bear the costs of returning the goods to the Seller pursuant to § 10(3) of Act No. 102/2014 Coll., and, in the case of withdrawal from a distance contract, also the costs of returning goods which, due to their nature, cannot be returned by post. This shall not apply if the Seller has agreed to bear such costs or has failed to fulfil its obligation pursuant to § 3(1)(i) of Act No. 102/2014 Coll.

8. The Seller shall, without undue delay, and no later than 14 days from the date of receipt of the notice of withdrawal, refund to the Consumer all payments received from the Consumer under or in connection with the contract, including delivery costs and other charges and fees; without prejudice to § 8(5) of Act No. 102/2014 Coll.

9. Pursuant to § 9(3) of Act No. 102/2014 Coll., as amended, the Seller shall not be obliged to reimburse additional costs if the Consumer has expressly chosen a method of delivery other than the least expensive standard delivery method offered by the Seller. Additional costs shall mean the difference between the delivery costs chosen by the Consumer and the costs of the least expensive standard delivery method offered by the Seller.

10. Cash-on-delivery shipments sent in the event of withdrawal from the purchase contract shall not be accepted by the Seller. Buyers are advised to send shipments by registered mail or a similar method without indicating a cash-on-delivery amount.

11. In the event of withdrawal, the Consumer shall bear only the costs of returning the goods to the Seller or to a person authorized by the Seller to receive the goods. This shall not apply if the Seller has agreed to bear such costs or has failed to fulfill its obligation pursuant to § 3(1)(i) of Act No. 102/2014 Coll.

12. In addition to the obligations set out in paragraphs 1, 3 to 5 and § 9(3) of Act No. 102/2014 Coll., the exercise of the Consumer's right of withdrawal shall not result in any additional costs or other obligations for the Consumer.

12.1. Beyond the scope of the law and beyond the provisions of these GTC, the Seller grants the Consumer the possibility to request a change of the commencement date of the service, no later than 7 days prior to the date designated as the commencement of the service.

13. The right of withdrawal shall not apply to goods and services defined in § 7(6)(a) to (l) of Act No. 102/2014 Coll.

Specifically:

a) the provision of a service, if the provision thereof has commenced with the express consent of the Consumer and the Consumer has declared that they have been duly informed that by giving such consent they lose the right to withdraw from the contract after full performance of the service, provided that the service has been fully performed;

b) the sale of goods or the provision of services the price of which depends on fluctuations in the financial market beyond the Seller's control and which may occur during the withdrawal period;

c) the sale of goods manufactured according to the Consumer's specific requirements, goods made to measure, or goods intended specifically for one Consumer;

d) the sale of goods which are subject to rapid deterioration or perishability;

e) the sale of goods sealed in protective packaging which are not suitable for return for health protection or hygiene reasons and whose protective packaging has been broken after delivery;

f) the sale of goods which, by their nature, may be inseparably mixed with other goods after delivery;

g) the sale of alcoholic beverages whose price was agreed at the time of conclusion of the contract, the delivery of which may take place no earlier than 30 days thereafter and whose price depends on market fluctuations beyond the Seller's control;

h) the performance of urgent repairs or maintenance expressly requested by the Consumer; this shall not apply to service contracts and contracts the subject matter of which is the sale of goods other than spare parts necessary for the performance of repairs or maintenance, if concluded during a visit by the Seller to the Consumer and the Consumer had not ordered such services or goods in advance;

i) the sale of audio recordings, video recordings, audio-visual recordings, or computer software supplied in sealed packaging, if the Consumer has unsealed such packaging;

j) the sale of periodical publications, except for subscription contracts, and the sale of books not supplied in protective packaging;

k) the provision of accommodation services for purposes other than residential purposes, transport of goods, car rental services, catering services, or services related to leisure activities, where the Seller undertakes to provide such services at an agreed time or within an agreed period;

l) the provision of digital content not supplied on a tangible medium, if its provision has commenced with the express consent of the Consumer and the Consumer has declared that they have been duly informed that by giving such consent they lose the right to withdraw from the contract.

14. In the event of withdrawal from the contract, the Seller shall refund to the Consumer the financial means using the same method by which they were received from the Consumer. A change in the method of refund shall only be possible with the Consumer's consent.

15. In the event of withdrawal from a contract the subject matter of which is the sale of goods, the Seller shall not be obliged to refund payments to the Consumer pursuant to § 9(1) of Act No. 102/2014 Coll. before the goods are delivered to the Seller or until the Consumer proves that the goods have been sent back to the Seller, unless the Seller proposes to collect the goods in person or through a person authorized by the Seller.

16. If the Consumer withdraws from a contract for the provision of services and, prior to the commencement of the provision of services, has granted express consent pursuant to § 4(6) of Act No. 102/2014 Coll., as amended, the Consumer shall be obliged to pay the Seller only the price for the services actually provided up to the date of delivery of the notice of withdrawal from the contract. The price for the services actually provided shall be calculated proportionally on the basis of the total price agreed in the contract. If the total price agreed in the contract is overstated, the price for the services actually provided shall be calculated on the basis of the market price of the services provided.

16.1. If the Consumer withdraws from a contract for the provision of services 61–90 days or more prior to the commencement of the provision of services, the Seller undertakes to offer the Consumer an alternative date for the provision of the service or, if such alternative date is not accepted, to refund to the Consumer 100% of the payments received for the service. The refund shall be made using the same method by which the Seller received the payment from the Consumer, no later than on the date originally designated for the commencement of the service purchased.

16.2. If the Consumer withdraws from a contract for the provision of services 31–60 days prior to the commencement of the provision of services, the Seller undertakes to offer the Consumer an alternative date for the provision of the service or, if such alternative date is not accepted, to refund to the Consumer 50% of the payments received for the service. The refund shall be made using the same method by which the Seller received the payment from the Consumer, no later than on the date originally designated for the commencement of the service purchased.

16.3. If the Consumer withdraws from a contract for the provision of services 0–30 days prior to the commencement of the provision of services, the Seller undertakes to offer the Consumer an alternative date for the provision of the service or, if such alternative date is not accepted, to refund to the Consumer 0% of the payments received for the service.

17. The Consumer shall not be obliged to pay for:

17.1. Services provided during the withdrawal period, regardless of the extent of performance provided, if:

17.1.1. The Seller has not provided the Consumer with the information pursuant to § 3(1)(h) or (j) of Act No. 102/2014 Coll., as amended;

17.1.2. The Consumer has not granted the Seller express consent to commence the provision of the service pursuant to § 4(6) of Act No. 102/2014 Coll., as amended;

17.2. Digital content supplied in whole or in part that is not provided on a tangible medium, if:

17.2.1. The Consumer has not granted the Seller express consent to commence the provision of digital content pursuant to § 4(8) of Act No. 102/2014 Coll., as amended;

17.2.2. The Consumer has not declared that they have been duly informed that by giving consent pursuant to the first point they lose the right to withdraw from the contract; or

17.2.3. The Seller has not provided the Consumer with confirmation in accordance with § 6(1) or § 6(2)(b) of Act No. 102/2014 Coll., as amended.

19. The Seller hereby informs the Buyer that if, under a contract for the provision of services, the provision of the service is to commence before the expiry of the withdrawal period, or if the Buyer requests the provision of the service before the expiry of the withdrawal period:

19.1. By granting consent to commence the provision of the service prior to the expiry of the withdrawal period, the Buyer shall lose the right to withdraw from the contract after the service has been fully provided.

19.2. The Seller must possess the Buyer's express consent to commence the provision of the service prior to the expiry of the withdrawal period, together with a declaration that the Consumer has been duly informed in accordance with point 19.1 of Article VIII of these GTC.

VII. Alternative Dispute Resolution

1. In the event that the Consumer is not satisfied with the manner in which the Seller has handled their complaint, or if the Consumer believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller responds negatively to the Consumer's request pursuant to the preceding sentence or fails to respond to such request within 30 days from the date on which it was sent by the Consumer, the Consumer shall have the right to submit a proposal for the initiation of alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended.

The competent body for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact details available at: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at: https://www.mhsr.sk/, or directly at: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1).

The Buyer has the right to choose which of the aforementioned alternative dispute resolution entities to contact. The Buyer may use the online dispute resolution platform available at https://ec.europa.eu/consumers/odr/, or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, to submit a proposal for alternative resolution of their consumer dispute.

Alternative dispute resolution may only be used by a Buyer who acts in the capacity of a Consumer when concluding and performing the contract. Alternative dispute resolution applies exclusively to disputes between a Consumer and the Seller arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance.

The alternative dispute resolution entity may refuse a proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the Consumer to pay a fee for the initiation of alternative dispute resolution up to a maximum of EUR 5 including VAT.

All further information regarding alternative dispute resolution between the Seller and the Buyer – Consumer, arising from or related to the Purchase Contract as a consumer contract, is available on the website of the Ministry of Economy of the Slovak Republic at www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended.

VIII. Final Provisions

1. The Seller reserves the right to amend these General Terms and Conditions. The obligation to notify in writing of any amendment to the General Terms and Conditions shall be deemed fulfilled by publishing the amended version in the Seller's Online Store. In the event of any amendment to the General Terms and Conditions, the legal relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of conclusion of the Purchase Contract, and shall remain so until the termination thereof.

2. Contractual relationships (as well as other legal relationships arising therefrom) with natural persons who, when concluding a purchase contract pursuant to these GTC, do not act within the scope of their business activity (Consumers), shall be governed, in addition to the general provisions of Act No. 40/1964 Coll., the Civil Code, as amended, also by special legislation, in particular Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Business Premises, and Act No. 250/2007 Coll. on Consumer Protection.

3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Personal Data Protection Principles and Information of this Online Store. The documents – the Complaints Procedure and the Personal Data Protection Principles and Information of this Online Store – are published on the domain of the Seller's Online Store.

4. These General Terms and Conditions shall become valid and effective upon their publication in the Seller's Online Store on 15.10.2021.

The online store https://www.academyofemergencymedicine.sk is certified by https://www.pravoeshopov.sk